Privacy Policy for Sureslope

Effective Date: March 17, 2025

Sureslope (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.sureslope.com, use our services, or interact with us in other ways. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

This policy applies to all users of our services, including website visitors, customers, and business partners. Please read this policy carefully to understand our practices regarding your personal information. If you do not agree with our practices, please do not use our services.

1. Information We Collect

We may collect the following types of information from you:

1.1 Personal Information You Provide

Personal information is data that can be used to identify you. We collect personal information that you voluntarily provide to us, such as when you:

Fill out a contact form on our website.
Request a quote or consultation for roofing, windows, siding, exterior doors, or attic insulation services.
Sign a contract or place an order for our services.
Subscribe to our newsletter or marketing communications.
Contact us via email, phone, or other communication methods.
Participate in surveys, contests, or promotions.

This information may include:

Name
Email address
Phone number
Mailing address
Payment information (e.g., credit card details, billing address)
Project details (e.g., property address, roof measurements, window specifications, or insulation requirements)
Any other information you choose to provide (e.g., comments, feedback, or photos of your property)

1.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns, including:

Log Data: Internet Protocol (IP) address, browser type, operating system, referring/exit pages, date and time of your visit, and other usage data.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze website performance, and deliver personalized content. For example, we use Google Analytics to track website usage and Google Ads to deliver targeted advertising. For more details, please see our Cookie Policy at www.sureslope.com/cookie-policy.
Geolocation Data: If you enable location services, we may collect information about your approximate or precise location to provide location-based services (e.g., identifying service areas or scheduling site visits).

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

Business partners, contractors, or referral sources (e.g., home improvement aggregators or lead generation services) who provide us with your contact information for service inquiries or project coordination.
Publicly available sources, such as social media platforms or public directories, in accordance with applicable laws.
Analytics and advertising providers, such as Google Analytics and Google Ads, that help us improve our services and marketing efforts.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Our Services: To process your requests, deliver roofing, windows, siding, exterior doors, and attic insulation services, schedule site visits, provide quotes, fulfill contracts, and manage your account.
To Communicate with You: To respond to your inquiries, provide customer support, send service updates (e.g., project timelines or installation schedules), and notify you of changes to our policies or services.
For Marketing and Promotions: To send you newsletters, promotional offers, and other marketing communications about our roofing and home improvement services (you may opt out at any time; see Section 7 below). We use Google Ads to deliver targeted advertising based on your interests and online behavior.
To Analyze and Enhance Our Website: To understand how users interact with our website, improve functionality, and optimize user experience. We use Google Analytics to track website usage and performance.
For Legal and Security Purposes: To comply with legal obligations, enforce our terms of service, protect against fraud, and ensure the security of our website and services.
For Business Operations: To manage payments, maintain business records, comply with building codes and permitting requirements, and conduct internal research or analytics.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, delivering services, processing payments, or conducting marketing activities. These providers are contractually obligated to protect your information and use it only for the purposes we specify. Examples include:
- Payment processors for handling credit card transactions.
- Cloud storage providers for storing project data and contracts.
- Marketing platforms, such as Google Ads, for sending promotional emails or managing customer relationships.
With Business Partners: We may share your information with business partners, contractors, or referral sources to coordinate services, fulfill your requests, or complete projects. Examples include:
- Subcontractors or suppliers involved in roofing, window, siding, door, or insulation installations.
- Manufacturers or distributors of roofing materials, windows, siding, doors, or insulation products.
- Home improvement lead generation services or aggregators.
For Legal Reasons: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety, or that of others. This may include sharing information with regulatory authorities (e.g., building inspectors or permitting agencies) to comply with local, state, or federal regulations.
In Business Transfers: If Sureslope is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent: We may share your information with other parties if you provide explicit consent to do so, such as when you authorize us to share project details with a third-party designer or architect.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, analyze website usage, and deliver personalized content. We use Google Analytics and Google Ads to track website performance and deliver targeted advertising.

You can manage your cookie preferences through your browser settings or by opting out of certain tracking technologies. For more information, please refer to our Cookie Policy at www.sureslope.com/cookie-policy.

5. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

Access: The right to request access to the personal information we hold about you.
Correction: The right to request correction of inaccurate or incomplete information.
Deletion: The right to request deletion of your personal information, subject to certain legal exceptions (e.g., retaining project records for warranty or regulatory purposes).
Restriction: The right to restrict or object to the processing of your personal information in certain circumstances.
Data Portability: The right to request a copy of your personal information in a machine-readable format.
Opt-Out of Marketing: The right to opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Opt-Out of Sale or Sharing (if applicable): If you are a resident of California or another jurisdiction with similar laws, you may have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes. Note: We do not currently sell your personal information, but we may share it with third parties like Google Ads for targeted advertising, which may be considered “sharing” under certain laws.

To exercise any of these rights, please contact us using the information provided in Section 11 below. We may need to verify your identity before processing your request to ensure the security of your information.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce our agreements. The retention period depends on the type of information and the purpose for which it was collected. For example:

Customer data, including project details and contracts, may be retained for the duration of our business relationship and for a reasonable period thereafter to comply with legal, tax, or warranty requirements (e.g., retaining roofing warranty documentation for up to 20 years, depending on manufacturer guarantees).
Website analytics data may be retained for a shorter period, typically up to 26 months, depending on applicable laws.

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

8. International Data Transfers

If you are located outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate (e.g., Google Analytics and Google Ads servers). These countries may have data protection laws that differ from those in your jurisdiction.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure that any international data transfers comply with applicable data protection laws, such as by using Standard Contractual Clauses (SCCs) approved by the European Commission or other lawful transfer mechanisms.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the information in Section 11 below.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Sureslope, such as manufacturer websites for roofing materials, windows, or insulation products, or third-party platforms like Google Analytics and Google Ads. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Sureslope
2086 Generals Hwy Suite 102
Annapolis, Maryland 21401
Email: info@sureslope.com
Phone: (410) 353-3718

For data protection inquiries, you may also contact our Data Protection Officer (if applicable) at info@sureslope.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the “Effective Date” at the top of this policy and post the revised policy on our website. If we make material changes, we will notify you by email (if we have your email address) or by posting a prominent notice on our website before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Additional Information for Specific Jurisdictions

13.1 California Residents (CCPA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, disclose, or sell about you.
The right to request deletion of your personal information, subject to certain exceptions (e.g., retaining project records for warranty or regulatory purposes).
The right to opt out of the sale of your personal information (note: we do not currently sell personal information, but we may share it with third parties like Google Ads for targeted advertising, which may be considered “sharing” under CCPA).
The right to non-discrimination for exercising your CCPA rights.

To exercise your rights, please contact us using the information in Section 11. We will respond to verifiable requests within the timeframes required by law.

13.2 EEA, UK, and Swiss Residents (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including those listed in Section 5 above. Our legal basis for processing your personal information may include:

Consent: For example, when you subscribe to our marketing communications or consent to targeted advertising via Google Ads.
Contract: To fulfill our contractual obligations, such as providing roofing or home improvement services you request.
Legitimate Interests: To improve our services, enhance security, or conduct analytics (e.g., via Google Analytics), provided these interests are not overridden by your rights and freedoms.
Legal Obligation: To comply with applicable laws and regulations, such as building codes or tax requirements.

You also have the right to lodge a complaint with a data protection authority in your country if you believe we have not handled your personal information in compliance with applicable laws.

14. Your Acceptance of This Policy

By using our website or services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our website or services.

This Privacy Policy was last updated on March 17, 2025.