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Terms & Conditions for Sureslope

Effective Date: March 17, 2025

Welcome to Sureslope. These Terms & Conditions (“Terms”) govern your use of our website www.sureslope.com, our services, and any related products or content (collectively, the “Services”). Our Services include the sale and installation of roofing, windows, siding, exterior doors, and attic insulation for residential, commercial, and institutional clients. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By using our Services, you represent that you are at least 18 years of age or the age of majority in your jurisdiction, whichever is higher, and that you have the legal capacity to enter into these Terms. If you are using our Services on behalf of a company, organization, or other entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Sureslope provides roofing, window, siding, exterior door, and attic insulation services, including consultations, project design, material sales, installation, and related maintenance or repair services. Our Services are provided to homeowners, property managers, businesses, and other clients seeking home improvement or construction solutions. The specific scope, pricing, and terms of each project will be outlined in a separate agreement or contract between you and Sureslope.

3. Use of Our Services

3.1 Eligibility

Our Services are intended for use by individuals and entities who meet our eligibility criteria. You agree not to use our Services for any unlawful or prohibited purpose or in any manner that could harm Sureslope, its users, or third parties.

3.2 Account Registration

Some features of our Services may require you to create an account, such as for scheduling appointments or accessing project proposals. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 Prohibited Conduct

You agree not to:

  • Use our Services for any illegal, fraudulent, or unauthorized purpose.

  • Attempt to gain unauthorized access to our systems, accounts, or data.

  • Interfere with or disrupt the operation of our Services, including by introducing viruses, malware, or other harmful code.

  • Copy, modify, distribute, or reproduce any part of our Services without our prior written consent.

  • Use our Services to harass, defame, or harm others.

4. Payments and Fees

4.1 Pricing

The fees for our Services will be outlined in a separate quote, contract, or invoice provided to you. All fees are quoted in U.S. dollars unless otherwise specified. Pricing may include costs for materials, labor, permits, disposal fees, and other project-related expenses.

4.2 Payment Terms

You agree to pay all fees in accordance with the payment terms specified in your contract or invoice. Payments may be made by credit card, check, or other methods as agreed upon. A deposit may be required before work begins, with the balance due upon completion of the project, unless otherwise specified in your contract. Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

4.3 Refunds and Cancellations

Refunds, if applicable, will be handled in accordance with the terms of your specific contract or agreement. Generally, deposits for custom-ordered materials (e.g., windows, doors, or specialty roofing products) are non-refundable once the order is placed. If you cancel a project after work has begun, you may be responsible for costs incurred up to the point of cancellation, including labor, materials, and restocking fees. Refunds or cancellations are subject to applicable Maryland consumer protection laws.

5. Intellectual Property

5.1 Ownership

All content, designs, logos, trademarks, and other intellectual property related to our Services (collectively, “Content”) are owned by Sureslope or its licensors and are protected by copyright, trademark, and other intellectual property laws. This includes project designs, proposals, and marketing materials created by Sureslope. You may not use, reproduce, distribute, or modify any Content without our prior written consent, except as permitted under these Terms.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services and Content for your personal or business use, subject to these Terms. This license does not include any right to resell, sublicense, or commercially exploit our Services or Content.

5.3 User Content

If you submit content to us (e.g., project details, feedback, testimonials, or photos of your property), you grant Sureslope a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, distribute, and display such content in connection with our Services, including for marketing and promotional purposes (e.g., featuring before-and-after photos of your roofing or siding project on our website or social media). You represent that you have the right to grant this license and that your content does not infringe the rights of any third party.

6. Project-Specific Terms

For each roofing, window, siding, door, or insulation project, additional terms, conditions, or agreements will apply, as outlined in a detailed contract, quote, or service agreement. These project-specific agreements will include details such as:

  • Scope of work (e.g., specific materials, installation methods, and timelines).

  • Warranties on labor and materials (e.g., Sureslope’s workmanship warranty and manufacturer warranties on roofing, windows, or insulation products).

  • Permitting and regulatory compliance requirements.

  • Change order procedures for modifications to the project scope.

  • Liability for unforeseen conditions (e.g., hidden roof deck damage or structural issues).

In the event of a conflict between these Terms and a project-specific agreement, the terms of the project-specific agreement will prevail.

7. Warranties and Disclaimers

7.1 Service Warranties

Sureslope warrants that its roofing, window, siding, door, and insulation services will be performed in a professional and workmanlike manner, consistent with industry standards. Specific warranties on labor and materials will be outlined in your project-specific contract or agreement. For example:

  • Labor Warranty: Sureslope may offer a limited warranty on installation work (e.g., 5 years), covering defects in workmanship.

  • Manufacturer Warranties: Materials such as roofing shingles, windows, siding, doors, and insulation products are subject to manufacturer warranties, which vary by product (e.g., 20-50 years for roofing shingles, 10-20 years for windows). Sureslope will assist you in registering and enforcing manufacturer warranties but is not responsible for defects in materials covered by those warranties.

7.2 Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS OR A PROJECT-SPECIFIC AGREEMENT, OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE ARE NOT RESPONSIBLE FOR DELAYS OR DEFECTS CAUSED BY FACTORS BEYOND OUR CONTROL, INCLUDING WEATHER, MATERIAL SHORTAGES, OR HIDDEN PROPERTY CONDITIONS.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SURESLOPE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICES GIVING RISE TO THE CLAIM, OR $100, WHICHEVER IS GREATER.

This limitation of liability does not affect any rights you may have under Maryland consumer protection laws or other applicable laws that cannot be waived.

9. Indemnification

You agree to indemnify, defend, and hold harmless Sureslope, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees, arising out of or relating to your use of our Services, your violation of these Terms, or your infringement of any third-party rights. This includes, but is not limited to, claims arising from your failure to disclose known property defects (e.g., structural issues or hazardous materials) that affect our ability to perform the Services.

10. Force Majeure

Sureslope will not be liable for any delay or failure to perform our obligations under these Terms or a project-specific agreement due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, labor disputes, material shortages, government actions, or other force majeure events.

11. Termination

We reserve the right to suspend or terminate your access to our Services at any time, with or without notice, if we believe you have violated these Terms or applicable law, or for any other reason in our sole discretion. Upon termination, your right to use our Services will immediately cease, but any provisions of these Terms that by their nature should survive termination (e.g., intellectual property, limitation of liability, indemnification) will continue to apply.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms and your use of our Services will be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles.

12.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or our Services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration will take place in Annapolis, Maryland, and will be conducted in English. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or other rights. This arbitration clause does not affect your right to file a complaint with the Maryland Home Improvement Commission or other applicable regulatory agencies.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the “Effective Date” at the top of this document and post the revised Terms on our website. If we make material changes, we may notify you by email or by posting a prominent notice on our website. Your continued use of our Services after such changes constitutes your acceptance of the revised Terms.

14. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

Sureslope
2086 Generals Hwy Suite 102
Annapolis, Maryland 21401
Email: info@sureslope.com
Phone: (410) 353-3718

These Terms & Conditions were last updated on March 17, 2025.

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